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Britannia Hotels has been voted the worst hotel chain in Britain for the FOURTH year running. How bad could it be? Pretty bad as it turns out. ‘Check in’ via real guests’ tweets…

First, get settled in to your room…

@BritanniaLtd Another nice shot of the luxurious bathroom in room 151. Should’ve been room 101. Disgusting hotel pic.twitter.com/RAGSWpK9Ed — Birduder344 (@Birduder344) October 19, 2016
@BritanniaLtd this socket was found like this in a room with exsposed wires!! Huge health and safety risk pic.twitter.com/d8zpX26tId — Kate Plunkett (@KatePlunkett1) September 11, 2016
@BritanniaLtd My hotel room during my visit to Norbreck Castle, Blackpool. Shocking and disgusting pic.twitter.com/2sjRNBaHrH — lawrence (@LawrenceLoney) July 26, 2016

…and admire the view…

@BritanniaLtd lovely view from our room pic.twitter.com/ayyIgbXrhT — John Woodford (@JohnMWoodford) June 6, 2015

…followed by a nice soak in the bath…

@BritanniaLtd 4* brown water cold food and moved 3 times… And charging me to the wrong card thanks! pic.twitter.com/m2tr8N2eho — Ryan Sullivan (@Ryannjs) July 12, 2014
@BritanniaLtd I’d like a refund on my stay @lastminute_com I written a full complaint your offer of 10% is declined. pic.twitter.com/2PV4Tu6sS1 — Dissertation Tools (@dissertationyes) October 30, 2014
@BritanniaLtd Nasty Heathlands Hotel. Giving British hospitality a bad name. pic.twitter.com/W7jDXHgApO
— Zoe (@MrsCrockford) February 23, 2014

…and maybe a manicure.

@BritanniaLtd thanks for the horrible manicure that you wouldn’t give me a refund for pic.twitter.com/y1IlsP9c7p
— Dominique chapman (@88domdom) July 29, 2016

Then head to one of their restaurants (hygiene score 0/5) for something to eat…

@BritanniaLtd Mmm #Britannia breakfast – yum! #notifyoupaidme pic.twitter.com/L5o00YOYRZ — Mike Clements (@ClementsMike) February 4, 2016
@BritanniaLtd – you’d never think it took 1.5hrs to make this room service delight. Thankfully I had a G&T… pic.twitter.com/oQsVt5wkZN — Stuart Jackson (@Stuart1412) July 5, 2016
@BritanniaLtd Breakfast this morning was inedible. pic.twitter.com/aSoqaE31wM — Rich (@NemesisUK) May 18, 2015
@BritanniaLtd the vegetarian pasta dish on room service menu isn’t vegetarian given it’s a fish dish! Disappointing pic.twitter.com/1pt94G86SW — Cath Willers (@GingerWillers) December 2, 2013
@BritanniaLtd This was Royal Court Coventry’s 2nd attempt at a Stroganoff. Swimming in grease. pic.twitter.com/UH93ZQf5iT — Stevo (@Stevo_j) October 26, 2013
@BritanniaLtd The least egg mayonnaise I’ve ever seen in something described as an egg mayonnaise sandwich terrible! pic.twitter.com/pSagZsb56S — Birduder344 (@Birduder344) October 19, 2016
@BritanniaLtd tonight our Op’s director is staying with you, & he feels so very let down. Such a shame a poor show! pic.twitter.com/oHsej6te8t — Paul Whiting (@MrPWhiting) October 12, 2015

…make friends with other travellers and guests…

@mollierosebud @BritanniaLtd are full of sex workers and there pimps and the hotel staff know it but don’t do anything about it — Gaz Hughes (@GazHughes78) September 13, 2016

…while the helpful staff look after your every need.

@BritanniaLtd russ hill hotel is a joke and your staff couldn’t care less would never stay again!!! pic.twitter.com/aCr4FIuMZe — kate smith (@SmitKate) September 30, 2016
@BritanniaLtd You’ve got to question a hotel that openly admits that their staff are thieves…!?! pic.twitter.com/ifvOvp8pTb — Hannah Henderson (@hannahoreilly) January 23, 2016

…Yawn, time to turn in…

@BritanniaLtd you can’t charge over a hundred pounds and expect someone to sleep on this pic.twitter.com/xyq871xXf0 — Sarah-Jane Preece (@sarahjanepreece) June 3, 2013

…and enjoy something other than a chocolate on your pillow.

@BritanniaLtd @TheDanSammons our 2yr old found a bag of drugs in our room at Stockport hotel. Not even replied to our tweets or emails.
— Craig Forster (@CraigC4STA) October 30, 2016
@BritanniaLtd @GemmaMForster You can report this yourself to police by calling 101. Thank you — G M Police (@gmpolice) October 5, 2016
According to Which? magazine’s annual hotel survey, the firm came bottom for the fourth year running with a score of 44%. Customers said its properties were ‘ancient’, ‘very basic’ and ‘in need of updating’. Yet despite all this, the firm, which also owns Pontins holiday camp, has just doubled its profits for 2016. Finally, if you’d rather stay in quirky rather than dirty hotels, here’s our round up of some of the best in Britain.

What was your worst hotel experience? Tell us in the comments below.

About the author

Born in the Midlands and raised in the North West of England, Andrew came to London to attend St Martin's College of Art. After ten years working for the BBC and Channel 4, he set off on an eight month food tour of Britain, which led him to write his award-winning book, Food Britannia. He was previously the Editor of Lovefood.com and also produced and hosted delicious magazine's podcast. Responsible for the Culture Trip's food and drink content, he is interested in hearing about food events, product launches and potential interviews with chefs and food producers. He's also judged the British Pie Awards, reviewed restaurants, and spoken at food festivals, and so knows a good plate of food when he sees it. He can be found tweeting here @foodjournalist

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