Travel insurance
Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are travelling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your group leader or local representative.
If you have credit card insurance your group leader or local representative will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country.
For travellers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travellers from these regions who decline travel insurance when travelling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise.
For assistance with travel insurance or other services, please visit the link below:
https://www.intrepidtravel.com/booking-resources/our-services
Australians travelling to New Zealand are eligible for publicly funded health care whilst in New Zealand. This medical care generally covers emergency treatment and is free.
Please note that Intrepid travellers still require comprehensive travel insurance to cover against emergency repatriation, personal liability, cancellation, curtailment and loss of luggage and personal effects.
Group leader
All Intrepid group trips are accompanied by one of our group leaders. In New Zealand your group leader is also your driver, taking you from start to finish in a coaster vehicle. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. Our crew are chosen for their driving skills, their knowledge of the country, their personality, and of course their leadership abilities. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting - we think it's the best of both worlds.
Visas
PASSPORT
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.
We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while travelling and leaving a copy at home with family or friends.
VISAS & ENTRY REQUIREMENTS
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites or on our page here: www.intrepidtravel.com/visa-entry-requirements
Some passport holders are required to request a NZeTA ((New Zealand Electronic Travel Authority) prior to travelling to New Zealand. It's important that you check the requirements prior to travel. For the most up to date information on this and all visa requirements, we recommend you contact the New Zealand embassy in your country or visit http://www.immigration.govt.nz
Accommodation notes
Accommodation is on a twin share basis, and single travellers are paired with someone of the same sex. On rare occasions there may be triple rooms. Single supplement room upgrades can be requested at the time of booking.
Physical preparation
This trip can be enjoyed by just about anyone with a reasonable level of fitness. Some trips may have individual inclusions that may be of a higher physical rating compared to the overall rating of the trip. Please read the day-to-day itinerary carefully to find out more details on each day's activities, and whether they are suitable for you. Activities can be opted out of if you don't want to participate.
Safety
Most national governments provide regularly updated foreign travel advice on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all destinations and activities on your trip. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trips here: https://www.intrepidtravel.com/travel-alerts
We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
Your group leader or local representative will accompany you on all included activities, however, during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your group leader or local representative will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your group leader or local representative has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
Intrepid's operational safety policies can be viewed on our website at the link below. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how safety is being managed on our trips.
https://www.intrepidtravel.com/safety-guidelines
Why we love it
Start and finish your adventure in the city of Christchurch, where your local leader will show you the innovative and creative ways the city is rebuilding after a devastating earthquake in 2011.
Live it up in the adventure capital of the world – Queenstown. Whether you fancy bungy jumping, jet boating, horseback riding or wine tasting, there’s something here to entice everyone.
Get to know Wanaka, one of New Zealand’s prettiest towns (and that’s saying something!) and visit Mou Waho Island – an island in a lake on an island in another lake on an island in the ocean!.
Visit a local gallery in Franz Josef and carve a pendant out of pounamu while learning about the precious stone’s significance to Maori culture.
Take one of the world’s most scenic train journeys – cross the spectacular Southern Alps on the famous TranzAlpine from the West Coast to Christchurch.
Health
GENERAL HEALTH
All travellers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements.
When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local representative a traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.
You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements.
Food and dietary requirements
While travelling with us you'll experience the vast array of wonderful food available in the world. Your group leader or local representative will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. As a rule, our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. If you have dietary requirements and/or food allergies, please let your booking agent know prior to departure.
New Zealand is renowned for its fresh air and clean waters. Fresh food, including dairy (amazing cheese and milk), produce, seafood and meat - especially lamb. From high end restaurants and gastro pubs and cafe's to local restaurants and suburban dairies there is plenty of choice for all budgets. Wine is also done extremely well in NZ and not just sav blanc, but excellent pinot's and cool climate red's.
Vegetarians and Vegans are well catered for in New Zealand and most restaurants and cafe's will have a good selection of vegetarian meals. Gluten and Lactose free diets are also well catered for.
Tap water is safe and delicious in cities and towns. Further out of town its best to check with your guide if in doubt. Please bring a reusable bottle and drink tap water where you can. You'll use less plastic, saving both the environment and money.
New Zealand has strict laws regarding arriving with fruit and veg into the country. Please pay attention to signs when arriving internationally.
Please budget approximately $20 per lunch, and $30-45 for each dinner, perhaps a little more if you intend to also enjoy a glass of wine or beer with your meal.
Money matters
SPENDING MONEY
When it comes to spending money on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget an appropriate amount for things like optional meals, drinks, shopping, optional activities, and laundry. Make sure you have read the itinerary and inclusions thoroughly so you know what is included in the trip price and what you may need to pay for while travelling.
NEW ZEALAND
The official currency of New Zealand is the New Zealand dollar (NZD). Card payments, including digital card payments like Apple Pay, are the most common form of payment in New Zealand. Cash is accepted in most places and ATMs are common.
CONTINGENCY FUNDS
We try to plan for every eventuality, but there are still some things beyond our control. We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries including but not limited to visas, vaccinations or non-refundable flights. Make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last-minute changes to enable our trips to continue to run, and as a result, there may be some extra costs involved. The recommended amount is listed in USD for the relatability of universal travellers, however, local currency may be needed once in the country to cover these costs.
What to take
Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take in/out of accommodation and perhaps even walk short distances. Generally speaking, we recommend you pack as lightly as possible. You'll also need a day pack/bag for activities and day trips. In terms of weight, airlines generally allow a maximum of 20kg for check in luggage.
Many travellers carry their luggage in a compact smaller suitcase or backpack with wheels. We recommend your bag has carry straps or handles so it is easy to lift and carry for the times you are unable to wheel it (ie. on rough surfaces or up steps).
If you are taking overnight trains, or primarily using public transport then the smaller your luggage the easier it will be to store under or above bunks. Large suitcases may not be able to be taken on board. A lockable bag or small padlock for your bag will be useful especially when travelling on public transportation as well.
You'll also need a day pack/bag to carry water, camera, swimming suit, waterproof pouch/bag for phone, hiking shoes and jacket etc. when you’re exploring during the day.
Below we have listed the essentials for this trip:
https://www.intrepidtravel.com/packing-list
CLOTHING & CLIMATE
New Zealand has relaxed attitudes to standards of dress, however there are a few practical considerations. New Zealand has a temperate climate but be prepared for colder temperatures, wet weather and a very strong sun, no matter the time of year. It is wise to bring layers for colder spells, and a sunhat and sunglasses are a must. New Zealand also receives quite a bit of rainfall throughout the year, and weather forecasts change frequently and rapidly. As you will spend a lot of time outside exploring it is essential that you bring wet weather gear, especially when you plan on doing some hiking.
LUGGAGE RESTRICTIONS:
Pack only your bare essentials. Due to limited space and strict road laws limiting gross weight of vehicles, you are required to limit your luggage to one reasonable sized suitcase or backpack (maximum weight limit of 20kg) and a small airways bag/day pack, which can be carried inside the coach. We cannot guarantee to carry overweight or oversized luggage.
WATER BOTTLE
Please bring your own water bottle to refill. Although it can be difficult to avoid bottled water when travelling, please use the water dispensers which are provided on some of our vehicles and at some of our accommodation. When unable to avoid bottled water, it is better to buy the largest available and distribute it into your smaller bottle for the day. Some travellers like to bring a bottle with its own filtration system or water purification tablets. If you are walking or trekking as part of your trip, you will need to carry at least 2 litres of water with you.
A couple of rules
Intrepid won't tolerate any kind of violence, harassment (whether physical, verbal or sexual), or disrespect toward fellow travellers, our teams or local communities.
To ensure the wellbeing of everyone on the trip, decisions made by your group leader are final.
Romantic relationships between travellers and group leader or local representative are not permitted while on trip.
Any behaviour that prevents your leader from continuing the itinerary as planned, breaks local laws or opposes any of these guidelines may result in Intrepid denying your booking or removing you from the trip.
If something concerns you during your travels, please speak to your group leader immediately. Alternatively, you can contact us on the emergency contact number detailed in the Problems and Emergency Contact Information section of this Essential Trip Information.
Emergency contact
While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
We recognise that there may be times when your group leader or local representative may not be able to resolve a situation to your satisfaction - if this is the case, please ask the group leader or local representative to speak to their direct manager.
You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still travelling will give us the opportunity to resolve the issue in real-time.
For general contact details please use the following page: https://www.intrepidtravel.com/contact-us
In case of a genuine crisis or emergency, you can reach our local office on the numbers below:
Intrepid's Local Operator: +64 9 520 5593
Responsible travel
Our Responsible Travel Policy outlines our commitment to preserving the environment, supporting local communities, protecting the vulnerable, and giving back to the places we travel. All our trip group leaders or local representatives, suppliers, and staff are trained on these principles and are core to us delivering sustainable, experience-rich travel.
Explore the different parts of our Responsible Travel Policy by visiting:
https://www.intrepidtravel.com/responsible-travel
Your fellow travellers
As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.
SOLO TRAVELLERS
On our trips, rooming is organised on a twin-share basis. We pair up solo travellers with another traveller of the same gender, as per the gender marker on each of their passports.
We also offer an optional single supplement on most trips for travellers who prefer to have their own room. This only applies to accommodation during the tour. Pre-trip and post-trip accommodation booked through us will always be on a single-room basis.
On a small selection of trips some accommodation will be open-gender and multishare, such as a felucca in Egypt or an overnight train in Vietnam. Please review the Accommodation section of the Essential Trip Information for details about your trip.
LGBTQIA+ TRAVELLERS
We strive to create a safe and inclusive environment for everyone. If your gender identity differs from what is indicated on your passport, please contact us so that we can discuss rooming options with you.
Itinerary disclaimer
ITINERARY CHANGES
Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It's important that you review this information prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays, political unrest or other factors, further changes may be necessary to your itinerary once in-country. Your group leader or local representative will keep you up to date with any such changes once your trip is underway.
OPTIONAL ACTIVITIES
A selection of optional activities that have been popular with past travellers are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only for some of what might be available. Prices are approximate, are for entrance fees only, and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability, and maybe on a join-in basis. It may not be possible to do all the activities listed in the time available at each destination, so some pre-planning for what you are most interested in is advised. When it's recommended that travellers pre-book these activities, look for a note in the Special Information section of the day-to-day itinerary. For most, they can either be organised independently on the day, or let your group leader or local representative know you are interested at the Welcome Meeting and they can assist.
Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. Although it is possible that you may find the same activity cheaper with another operator on the ground, we cannot vouch for the safety or quality of that operator. Medium and high-risk activities not listed above have not been assessed by us and as such our staff and group leader or local representative are unable to assist you with organising these activities. Activities that contravene our Responsible Travel policies are also not listed. Please remember that the decision to partake in any activity not listed is at your own discretion and risk.
