Is this trip right for you
This trip covers a lot of distance, so be prepared for some long drives of up to 5 hours. Wherever possible, you'll make stops in interesting locations to break up the trip.
Borneo is renowned for it's beautiful nature and we aim to immerse you in the experience as much as possible. As a result some of the accommodations will be in remote locations with limited access to restaurants and shops.
Travelling light is highly recommended as there is a 15 kg maximum luggage limit due to the internal flight. Excess luggage may incur extra fees.
Joining point instructions
A complimentary arrival transfer is included in this trip. Please advise your flight arrival details to your agent at least 14 days prior to your trip departure if you wish to have this provided. Once you exit customs, our representative will be holding a sign with the Intrepid logo on it.
At Kota Kinabalu International Airport If you have any problems and cannot locate our transfer representative on arrival (the driver is only able to wait for 1 hour past your scheduled arrival time) please go to the Airport Information counter (located on the same floor at arrivals) and ask them to call our transfer operator Vision Transport on +60 13-371 6333. If you flight is delayed or you have been put on a different flight number please call our local operator in advance to let them know.
If you want to take a taxi on arrival please go to the taxi service counter – here the rate is a set rate of 35 MYR and they will issue a voucher to use with the taxi’s parked outside. If you arrive between 10pm – 6am expect to pay a 50% surcharge.
Travel insurance
Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
When travelling on a trip, you won't be permitted to join the group until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by your leader.
If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.
http://www.intrepidtravel.com/insurance.php
Transport notes
We believe that the vehicles you use pay an important part in your holiday so where possible we include a wide variety of vehicles from local remorks or tuk tuks in Asia to feluccas on the Nile as well as the ubiquitous air conditioned minibus.
Group leader
All Intrepid Family trips are accompanied by one of our group leaders. The aim of the group leader is to assist your family to take the hassle out of your travels and help you have the best trip possible. Your leader will provide information on the places you are travelling through, offer suggestions for fun things to do and see - for both kids and parents, recommend great local eating venues that will even get the kids trying new things, and introduce you to our local friends. While not being guides in the traditional sense you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious and social aspects.
Our leaders are not babysitters on this trip - we leave that to you (the experts), but they will make sure that group members of all ages are able to explore their destination safely and with as much fun as possible. Our group leaders are not responsible for looking after children at any time and children must be accompanied by a parent or guardian at all times throughout this itinerary.
Visas
PASSPORT
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.
We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while travelling and leaving a copy at home with family or friends.
VISAS & ENTRY REQUIREMENTS
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites or on our page here: www.intrepidtravel.com/visa-entry-requirements
Accommodation notes
GENERAL ROOMING CONFIGURATIONS:
Family of two - All family groupings of two will be put into a twin room.
Family of three - Wherever possible we will put you in a triple room. Please be aware that in a handful of places triple rooms are in short supply. This means that, in practice, a triple room will often simply be a twin room with a mattress on the floor or a further bed squashed in. Where it is impossible to provide a triple room, you will have to decide which of your party takes the single room.
Family of four or more - You will most likely stay in two twin rooms. If and wherever possible we will aim put you in a quadruple room. Whilst we will do our very best to ensure that families are roomed close together (in some cases, we can arrange adjoining rooms), we can’t guarantee this. Most family holidays occur during peak season and we sometimes have little to no control over where you will be put. You need to come prepared for this.
Climate and seasonal
WEATHER
The climate in Malaysia is generally hot and humid throughout the year. Temperatures do not fluctuate much and stay in the 30Cs most of the day, dropping back to the mid to high 20Cs at night. This makes Malaysia a great place for swimming, snorkelling and relaxing in the sun.
Humidity is higher during the wet season and can be quite oppressive for those not used to it. The wet season changes from coast to coast. From November to April, the wet season hits the east coast of the peninsula and it is dry on the west coast. During May to October it is dry on the east coast and wet on the west.
RAMADAN
The important month of Ramadan will be in progress 1 March to 30 March 2025 and the Eid ul-Fitr festival will be held directly at its conclusion for 3-4 days. Ramadan is a festival of sacrifice where the devout refrain from eating or drinking during daylight hours. During Ramadan, business hours are shortened, including opening hours at some tourist attractions. Alcohol is not permitted during daylight hours and many restaurants will be closed. While you should expect some delays and inconveniences during this period, the month is a fantastic opportunity to travel in a Muslim country and witness this unique period, particularly the nightly celebrations when the sun sets and the fast is broken. Please note that although the Eid ul-Fitr festival can also be a fascinating time to travel it's a period of national holiday. Most government offices and businesses will be closed and some tourist site opening hours may be affected.
Physical preparation
These trips are setup to involve and include all the family so no real physical preparation is necessary. The trips all have some degree of physical activity but nothing that is too strenuous. Please check the physical rating on the trip notes and if you need further explanation please contact one of our sales consultants who will provide you with more detailed information.
Safety
https://www.intrepidtravel.com/safety-guidelines
FOREIGN TRAVEL ADVICE – EASTERN SABAH
Some governments may have increased travel advice levels in place for parts of Eastern Sabah, including Sandakan and Turtle Island. Ensure you check your government’s foreign travel advice for the most up to date information before you travel. If you have any questions about whether the current advice level affects your travel insurance coverage, please contact your insurance provider. Travel insurance is compulsory for all Intrepid traveller and must cover all destinations and activities on the itinerary. In addition to the increased security presence in the region, we have additional safety measures in place on our trips to comply with local regulations, including not travelling by boat at night and only travelling on approved routes and vessels.
Why we love it
Watch young orangutans learning to climb for the first time at the Sepilok Sanctuary
Keep your eyes peeled for local wildlife on a cruise down the Kinabatangan River
Grab a snorkel or soak up the relaxed beach vibe on glorious Dinawan Island
Experience the hospitality of the Dusun people while enjoying lunch in a rural village
Look over rolling green hills of tea with a night at a tea plantation, including a sampling of delicious local varieties
Health
GENERAL HEALTH
All travellers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements.
When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local representative a traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.
You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements.
Food and dietary requirements
While travelling with us you and your family will experience the vast array of wonderful food available in the world. Your group leader will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you and your family more budgeting flexibility. As a rule our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though. If you or a member of your family have dietary requirements and/or food allergies, please let your booking agent know prior to departure.
Money matters
SPENDING MONEY
When it comes to spending money on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget an appropriate amount for things like optional meals, drinks, shopping, optional activities, and laundry. Make sure you have read the itinerary and inclusions thoroughly so you know what is included in the trip price and what you may need to pay for while travelling.
MALAYSIA
The official currency of Malaysia is the Ringgit (MYR). You can use your credit/debit card in ATMs, which are common throughout Malaysia. Credit/debit cards aren’t accepted for small payments in Malaysia so please ensure you have MYR cash to cover daily expenses. Clean banknotes in small denominations are most useful.
TIPPING
Tipping can be an appropriate way to recognise great service when travelling. While it may not be customary in your home country, it is an entrenched feature of the tourism industry across many of our destinations and is greatly appreciated by the people who take care of you during your travels. It is always best to avoid tipping with coins, very small denomination notes, or dirty and ripped notes, as this can be regarded as an insult rather than the goodwill gesture it is intended to be.
OPTIONAL TIPPING KITTY
On Day 1 of your trip, your group leader or local representative may discuss with you the idea of operating a group tipping kitty, whereby everybody contributes an equal amount and your group leader or local representative distributes tips for drivers, local guides, hotel staff and other services included on your trip. Participation in this kitty is your choice, and you are welcome to manage your own tipping separately if you prefer.
The group leader or local representative will keep a running record of all monies spent, which can be checked at any time. Any funds remaining at the end of the trip will be returned to group members. These tips to suppliers are for great service and are in addition to the regular costs paid for the services supplied.
The tipping kitty excludes tips for your group leader or local representative.
Optional tipping kitty for this trip: MYR 90 per person.
YOUR GROUP LEADER OR LOCAL REPRESENTATIVE
You may consider tipping your group leader or local representative for outstanding service throughout your trip. The amount is entirely a personal preference; however, as a guideline, 4-7 USD or EUR per person per day (in a currency relevant to your destination), can be used. Of course, you are free to tip more or less as you see fit, depending on your perception of service quality and the length and involvement of your group leader or local representative on your trip.
CONTINGENCY FUNDS
We try to plan for every eventuality, but there are still some things beyond our control. We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries including but not limited to visas, vaccinations or non-refundable flights. Make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last-minute changes to enable our trips to continue to run, and as a result, there may be some extra costs involved. The recommended amount is listed in USD for the relatability of universal travellers, however, local currency may be needed once in the country to cover these costs.
What to take
Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take in/out of accommodation and perhaps even walk short distances. Generally speaking, we recommend you pack as lightly as possible. You'll also need a day pack/bag for activities and day trips. In terms of weight, airlines generally allow a maximum of 20kg for check in luggage.
Many travellers carry their luggage in a compact smaller suitcase or backpack with wheels. We recommend your bag has carry straps or handles so it is easy to lift and carry for the times you are unable to wheel it (ie. on rough surfaces or up steps).
If you are taking overnight trains, or primarily using public transport then the smaller your luggage the easier it will be to store under or above bunks. Large suitcases may not be able to be taken on board. A lockable bag or small padlock for your bag will be useful especially when travelling on public transportation as well.
You'll also need a day pack/bag to carry water, camera, swimming suit, waterproof pouch/bag for phone, hiking shoes and jacket etc. when you’re exploring during the day.
Below we have listed the essentials for this trip:
https://www.intrepidtravel.com/packing-list
LUGGAGE REQUIREMENTS:
You need to bring your main piece of luggage as well as a small to medium backpack for overnight trips (30-35 litres/8-9 gallons), such as the jungle camp and homestay. In this you'll need to carry a change of clothes, torch/flashlight, toiletries, warm clothes and any other essentials.
The maximum luggage allowance for the flight from Sandakan to Kota Kinabalu is 15kg maximum. Intrepid will not cover the cost of luggage that exceeds this weight.
We don't allow the use of video cameras when staying in the villages as it can be perceived by the local people as highly obtrusive.
WATER BOTTLE
Please bring your own water bottle to refill. Although it can be difficult to avoid bottled water when travelling, please use the water dispensers which are provided on some of our vehicles and at some of our accommodation. When unable to avoid bottled water, it is better to buy the largest available and distribute it into your smaller bottle for the day. Some travellers like to bring a bottle with its own filtration system or water purification tablets. If you are walking or trekking as part of your trip, you will need to carry at least 2 litres of water with you.
A couple of rules
Intrepid won't tolerate any kind of violence, harassment (whether physical, verbal or sexual), or disrespect toward fellow travellers, our teams or local communities.
To ensure the wellbeing of everyone on the trip, decisions made by your group leader are final.
Romantic relationships between travellers and group leader or local representative are not permitted while on trip.
Any behaviour that prevents your leader from continuing the itinerary as planned, breaks local laws or opposes any of these guidelines may result in Intrepid denying your booking or removing you from the trip.
If something concerns you during your travels, please speak to your group leader immediately. Alternatively, you can contact us on the emergency contact number detailed in the Problems and Emergency Contact Information section of this Essential Trip Information.
Emergency contact
While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
We recognise that there may be times when your group leader or local representative may not be able to resolve a situation to your satisfaction - if this is the case, please ask the group leader or local representative to speak to their direct manager.
You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still travelling will give us the opportunity to resolve the issue in real-time.
For general contact details please use the following page: https://www.intrepidtravel.com/contact-us
In case of a genuine crisis or emergency, you can reach our local office on the numbers below:
Available for phone call or WhatsApp call on +60 138 815 813
Responsible travel
Our Responsible Travel Policy outlines our commitment to preserving the environment, supporting local communities, protecting the vulnerable, and giving back to the places we travel. All our trip group leaders or local representatives, suppliers, and staff are trained on these principles and are core to us delivering sustainable, experience-rich travel.
Explore the different parts of our Responsible Travel Policy by visiting:
https://www.intrepidtravel.com/responsible-travel
When packing be aware that dress standards are conservative throughout Asia, especially outside major cities. To respect this and for your own comfort, we strongly recommend modest clothing. This means clothing that covers your shoulders and knees. Loose, lightweight, long clothing is both respectful and cool in predominantly hot Asian climates. In many rural areas in Asia women will need to wear modest clothing even to swim. Singlets and tank tops for daily wear are not unusual attire. When visiting religious sites men often need to wear long trousers and women a long skirt or sarong.
BIRDS NEST SOUP
Birds nest collection is an ancient tradition dating back to 500AD which is used to make bird nest soup. Today birds nest collection is a regulated practice with locals requiring a government harvesting licence to climb to the roofs of caves to collect the birds nest. The first collection takes place early in the breeding season before the swiftlets lay their eggs. The birds then make another nest in which they lay their eggs. After the young have left the nest a second collection is made. Care must be taken to assure that the nests are collected only after the young swiftlets have abandoned these nests. Edible birds nests are protected under the Birds Nest Ordinance and the Forest Enactment of 1968. There are heavy fines and penalties imposed on unlicensed collectors and Intrepid Travel asks our passengers to refrain from consuming birds nest soup or products to discourage unlicensed collection.
Love wildlife? Us too. We believe nature should be protected, respected and never exploited for our entertainment.
That’s why we design all of our wildlife trips and experiences to meet the standards set out in our animal welfare guidelines (https://www.intrepidtravel.com/en/animal-welfare), created in collaboration with World Animal Protection. This ensures that the unforgettable animal encounters our travellers rave about are conducted responsibly, with the utmost respect for all creatures.
What does that mean for you? Well, we never ride, feed or handle wild animals for a start. Take a closer look at our animal welfare policy (https://www.intrepidtravel.com/sites/intrepid/files/Intrepid_Travel_Animal_Welfare_Policy.pdf) to learn more about how we champion responsible, cruelty-free experiences on our trips, and see how you can help make a difference when you travel with our animal-friendly travel tips (https://www.intrepidtravel.com/en/how-be-better-traveller-wildlife).
Your fellow travellers
You will travel in a group with other like-minded families who may have come from all over the world. We find that the kids of all ages usually bond well and act as a catalyst for the rest of the group. If you are keen to know the ages of other children on the trip, then please ask your booking agent.
We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part.
Itinerary disclaimer
ITINERARY CHANGES
Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It's important that you review this information prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays, political unrest or other factors, further changes may be necessary to your itinerary once in-country. Your group leader or local representative will keep you up to date with any such changes once your trip is underway.
OPTIONAL ACTIVITIES
A selection of optional activities that have been popular with past travellers are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only for some of what might be available. Prices are approximate, are for entrance fees only, and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability, and maybe on a join-in basis. It may not be possible to do all the activities listed in the time available at each destination, so some pre-planning for what you are most interested in is advised. When it's recommended that travellers pre-book these activities, look for a note in the Special Information section of the day-to-day itinerary. For most, they can either be organised independently on the day, or let your group leader or local representative know you are interested at the Welcome Meeting and they can assist.
Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. Although it is possible that you may find the same activity cheaper with another operator on the ground, we cannot vouch for the safety or quality of that operator. Medium and high-risk activities not listed above have not been assessed by us and as such our staff and group leader or local representative are unable to assist you with organising these activities. Activities that contravene our Responsible Travel policies are also not listed. Please remember that the decision to partake in any activity not listed is at your own discretion and risk.
