This Free Website Automatically Refunds You If Your London Tube Journey Is Delayed or Cancelled

Brixton Tube Station
Brixton Tube Station | © Oxfordian / Flicker
Photo of Claire Lancaster
Tech & Entrepreneurship Editor30 April 2018

A free new service offers London commuters refunds for cancelled or delayed journeys.

If you’ve travelled by rail in London, you’ve likely experienced a significant delay on your train or tube journey.

Now, a free service called Reeclaim will automatically determine whether you’re due a refund and sort out the payment for you.

To use the free service, create a Transport for London (TfL) account on and add the details of your payment method. (You won’t be charged for using Reeclaim, and your data isn’t held or sold to third parties). If you pay for a trip using the account you’ve registered with and are delayed for 15 minutes or more on London Underground and Docklands Light Railway (DLR) services, or 30 minutes or more on the Overground and TfL Rail, Reeclaim will automatically submit a refund request to TfL, and you’ll be credited the full amount.

Reeclaim automatically refunds journeys that have been delayed | © Adrien Ledoux / Unsplash

“With almost two million commuter hours lost on average each month due to delays, we are here to give consumers the refunds they deserve, minus the hassle of having to manually claim back on every delayed journey,” said Reeclaim founder Zevi Sternlicht, who used his programming background to develop the platform after he attempted to request a refund himself and realised just how long the process takes. “We are not associated with TfL, nor do we take any commission, so the user gets to keep the whole amount of the refund – we intend to keep it that way too.”

According to the service, Reeclaim has already processed over one million journeys in the past year, totalling more than £80,000 in refunds. You can sign up for the service here.

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