Terms and Conditions for the Culture Trip Customer Survey

Photo of Culture Trip Travel Team
18 February 2021

1. Introduction

1.1 By entering the promotion, all participants will be deemed to have accepted these terms and conditions in full. All entry instructions form part of these terms and conditions.

1.2 The promotion is open to residents of the United Kingdom and the United States of America only, aged 18 or over on the date they enter the promotion, except for employees of the promoter, its group companies, agents or anyone professionally connected with this promotion and any member of their respective immediate families.

1.3 Entry to the promotion opens at 01:00pm GMT on Thursday, February 18, 2021 and closes at 11:59pm GMT on Thursday, February 25, 2021. No entries received after the closing time will be eligible to win a prize.

1.4 In order to enter the promotion, you must have an internet connection and an email account. No purchase is necessary to enter the promotion and a purchase will not increase your chances of winning.

2. How to Enter the Promotion

2.1 To enter the promotion, please fill in the questionnaire and provide your email address.

2.2 Only one entry is permitted per person.

3. Winners

3.1 One winner will be selected at random from all eligible entries on March 22, 2021.

3.2 Winners will be notified by email through the email address they supplied for the prize promotion and will be asked to confirm their details for delivery of the prize.

4. Prizes

4.1 There is one prize of GBP500 available to entrants in the UK, and one prize of USD700 available to entrants in the US. The winners will be provided with a promotional code and details of what is required to be provided to Customer Services to make the booking. The customer services team is available Monday to Friday, 9am-6pm GMT. Any correspondence outside these hours will be dealt with the next working day. Promotional codes must be used before 31 December 2021, for travel any time. The booking T&Cs shown on the relevant PTS/experience page will apply to your participation in the experience.

4.2 Any images are an illustrative example and do not show the exact prize(s).

5. Conditions

5.1 In the event that the promoter is unable to contact a winner within five working days of the relevant draw, the promoter reserves the right to award the prize to an alternative winner selected in accordance with clause 3.1 of these terms and conditions.

5.2 Prize(s) will be delivered to the winner by email via Culture Trip’s Customer Services team. The prize(s) will be delivered within 30 working days from a valid acceptance of the prize.

5.3 Should the prize be unavailable, a prize of equal or greater value will be substituted. There is no cash alternative available. Prizes are non-transferable and cannot be resold. The promoter reserves the right to substitute an alternative prize of equal or greater value. Unless otherwise agreed in writing by the promoter, the prize will only be awarded to the winner.

5.4 By entering the promotion, you confirm that your entry will be your own original idea, that the contents of the entry will not be unlawful, offensive or defamatory or derogatory of any person and that the use of the entry by the promoter will not infringe the rights of any person. To the maximum extent permitted by law, you also agree to grant the promoter an irrevocable royalty free non-exclusive worldwide licence to use your entry as the promoter sees fit and agree that you will not grant or permit any other third party the right to use your entry for marketing, promotional or other commercial purposes.

5.5 Unless we receive any objection to say otherwise, the winner’s (or winners’) last name and country are available on request by emailing heretohelp@theculturetrip.com within 30 days of the closing date.

5.6 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.

5.7 All costs and expenses not included within the prizes are the responsibility of the winner(s).

6. Contact

6.1 For questions regarding the promotion, email heretohelp@theculturetrip.com

7. Privacy

7.1 All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each participant. The promoter is committed to protecting the privacy of all participants. Data that is collected from or about participants will be used in accordance with the promoter’s Privacy Policy, a copy of which can be found at URL https://theculturetrip.com/privacy-policy/.

8. Promoter’s rights

8.1 The promoter is The Culture Trip Ltd, a company registered in England with company number 97539023, registered office 75 Davies Street, London, W1K 5JN, email legal@theculturetrip.com and VAT registration number 108030463.

8.2 The promoter reserves the right at any time, in its absolute discretion, to:

8.2.1 Verify the eligibility of any participant (including their age and place of residence);

8.1.2 Disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; [and]

8.1.3 Disqualify participants who do not give correct contact details or those who make an entry on someone else’s behalf; [and]

8.3 The promoter reserves the right to extend, withdraw, alter or suspend the promotion or these terms and conditions at any time if circumstances beyond its control make this unavoidable.

8.4 Any decision of the promoter in respect of the promotion is final.

9. Liability

9.1 If the promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the promoter’s breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter’s breach or if they were contemplated by you and the promoter at the time that you entered the promotion.

10. Governing Law

10.1 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, are governed by English law. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident and nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.

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