Book With Confidence - Our Booking Guarantee

We know that booking with confidence is more important than ever. That’s why Culture Trip is committed to taking the stress out of booking and making it hassle-free for you – every step of the way. From flexible booking options and clear cancellation charges to expert personal customer service and strict Covid health & safety procedures – read on to see why you can feel confident booking with us.

Flexible booking & low refundable deposits

We know that plans can change – that’s why we’re offering flexible booking conditions to take the stress out of booking. Book now with a low refundable deposit and you can postpone or cancel free of charge – with a full refund – up to 56 days prior to departure. No questions asked.

Our Customer Support Team is here to help

The Travel Experts in our Customer Support team are ready to support you with personal service throughout every part of your journey. Need help choosing your next adventure, got a question or want to have a quick chat with one of our Travel Experts? Drop into our live chat or shoot us an email at tripssupport@theculturetrip.com. Or call us: you can reach us on +1 (678) 967 4965 from the US or +44 1630 350001 from the UK.

Your safety and wellbeing – as well as that of our employees and partners – are our top priority, so we’ve put strict Covid health and safety measures in place on all our trips. You can see the details of these measures on each of our itinerary pages.

We’re your trusted travel companion

We’re proud to say that since 2011, millions of people have trusted Culture Trip – and its award-winning content – to help them discover the world. Behind our trips is a team of highly experienced Travel Experts who know the world inside out, and who do all the planning for you – all you have to do is book and show up.

You’re in safe hands

Behind Culture Trip is our owner PPF, one of Europe’s biggest investment companies – so you’re in safe hands. And for our trips we operate using a 3rd party trust bank account with PT Trustees which ensures that we are compliant with the Package Travel, Package Holidays and Package Tours Regulations in the UK.

Booking securely

We only ever use your personal information in accordance with the appropriate data protection law, and we use SSL encryption to keep your data secure when you book. Read more about how we keep your personal information safe in our Privacy Policy.

Covid Booking Guarantee Terms and Conditions

If you, or anyone in your booking party, test positive for Covid-19 and this happens within 14 days of your departure/commencement date, contact us immediately (providing medical evidence) as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

Postponing your booking to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, as well any increase in cost imposed by Suppliers); or
If not everyone on the booking is affected, you may be able to transfer your place on the booking to another person nominated by you, subject always to compliance with the requirements within our Booking Conditions and any amendment and administration charges payable; or
You may be able to claim these costs back from your travel insurance – please check your policy wording.

For more information, please see our Booking Terms and Conditions.

This policy may be subject to further amendment. It does not apply to multi-day tours provided by our third-party partners. We would recommend that you take out personal travel insurance that covers you in these circumstances.

Since you are here, we would like to share our vision for the future of travel - and the direction Culture Trip is moving in.

Culture Trip launched in 2011 with a simple yet passionate mission: to inspire people to go beyond their boundaries and experience what makes a place, its people and its culture special and meaningful — and this is still in our DNA today. We are proud that, for more than a decade, millions like you have trusted our award-winning recommendations by people who deeply understand what makes certain places and communities so special.

Increasingly we believe the world needs more meaningful, real-life connections between curious travellers keen to explore the world in a more responsible way. That is why we have intensively curated a collection of premium small-group trips as an invitation to meet and connect with new, like-minded people for once-in-a-lifetime experiences in three categories: Culture Trips, Rail Trips and Private Trips. Our Trips are suitable for both solo travelers, couples and friends who want to explore the world together.

Culture Trips are deeply immersive 5 to 16 days itineraries, that combine authentic local experiences, exciting activities and 4-5* accommodation to look forward to at the end of each day. Our Rail Trips are our most planet-friendly itineraries that invite you to take the scenic route, relax whilst getting under the skin of a destination. Our Private Trips are fully tailored itineraries, curated by our Travel Experts specifically for you, your friends or your family.

We know that many of you worry about the environmental impact of travel and are looking for ways of expanding horizons in ways that do minimal harm - and may even bring benefits. We are committed to go as far as possible in curating our trips with care for the planet. That is why all of our trips are flightless in destination, fully carbon offset - and we have ambitious plans to be net zero in the very near future.