Terms and Conditions

1. PAYMENT

Prices shown on the website include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law. Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered prior to their dispatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply we will cancel your order. THE CULTURE TRIP Ltd will not be obliged to offer any compensation for disappointment suffered.

How do I pay?

To order online you will need a VISA, MasterCard or Maestro card. Unfortunately, we do not accept American Express or other cards yet. We will not charge your account until your order is dispatched. All payments should be made in sterling.

Is it safe to pay online?

When you place an order online with THE CULTURE TRIP, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorised personnel will see it. We do not store your credit card details online, so other internet users cannot access your details. In the event of fraudulent or unauthorised use of your card, most banks and card issuers will not hold you liable for the charges incurred.

For your convenience, we will keep a record of personal information you give us so that we can make it easier for you to order in the future - and so that we can send you information about THE CULTURE TRIP that might be of interest or important to you.

What is the Card Verification Code?

The Card Verification Code system has been introduced by banks as a measure to combat credit card fraud. If you are using VISA or Mastercard, this will be the last three digits on the signature strip on the back of the card.

2. DELIVERY POLICY

All electronic orders are processed via Gardners Fulfilment Services. If fulfilment orders are received by Gardners before 15.00 GMT Monday to Friday, Gardners will use its reasonable endeavours to dispatch the order the same day, unless exceptional circumstances or peak volumes make this unachievable. Orders received after 15.00 GMT Monday to Friday and during Saturday and Sunday, will be dispatched on the next available collection. All goods will be dispatched from the Gardners premises at 1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH (United Kingdom).You will become the owner of the goods you have ordered when the goods are dispatched to you.

Please note that market or territorial restrictions, including copyright issues may apply to specific titles in certain markets. Goods will be sent to the person and the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. It is accepted by you that THE CULTURE TRIP LTD has no control over additional charges in relation to customs clearance. Please note international shipments may be subject to cross-border inspections by customs authorities. THE CULTURE TRIP accepts no liability for late delivery.

Delivery charges are extra to the product prices quoted on the website and are applied where applicable. The rates and delivery period stated within which you will receive your order is approximate based upon availability, normal processing and delivery companies. Gift wrapping is available at an extra cost.

WORLD

Rates are calculated from the UK Royal Mail International Sort Rate Card (see www.royalmail.com) using Royal Mail’s air mail services.

UK

Rates are based on weight and are sent using UK Royal Mail’s 1^st and 2^nd class services (www.royalmail.com ) .

3. RETURNS AND REFUNDS

Products can be returned under the following conditions:

•The item must be returned within 30 days of receipt

•Books must be in unused (re-saleable) condition

•CDs and DVDs must be returned have their holographic seal or shrink-wrap intact

By post in accordance with the following procedure:

Repackage the products securely and send the products to THE CULTURE TRIP – RETURNS together with the reason for return, a copy of the invoice/delivery note, your email address, order number and instructions as whether you would like a refund or a replacement. The address for returns is: London Knowledge and Innovation Centre, 90 London Road, London SE1 6LN, United Kingdom. Returns by post are made at your risk and your cost. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you. Refunds will be credited to the same card used for the order.

For deliveries to any address please allow 10 working days from the date of dispatch. If after 10 days your goods have not arrived, please contact our customer service team.

We cannot refund damaged items.

4. AFFILIATE ADVERTISING

The Culture Trip, Ltd is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk.

5. GOVERNING LAW

These terms and conditions are governed by English Law.